terrible provider the lags is too much and downtime no one replied to my ticket never! will anyone reply to my ticket #48857 ??? this is not just today but since i moved to you

Had 2 hosting accounts with them. For the 2nd one I had an urgent but very simple request (username change). I open a ticket but when I seen that after 6 hours (Saturday day hours) there was no reply I visited their website to chat with them. Have seen before that chat was always online. Pitty for me when I realized that the chat support was only for pre-sales questions. Real 24/7 support just to get new clients. The first person that I talked admitted (by mistake) that there is none technician on duty. When I talked about 24/7 support she realized her mistake and changed it to "there is technician but they're busy. After 2 hours of inactivity I tried again the chat system, this time was a man who told me that he is passing the ticket nbr to a technician to solve the issue at once. 3 hours now that "at once" didn't happen. Stay away from them. Is not that I wasted a full day waiting. Is the fact that they teased me continuously.

Used them for 3 months, not bad but a bit laggy (220ms ping) which pushed me to move away. Now I'm with faster provider again in Europe

They shouted down my sites, accuse me fraud.
I submit evidence, from my TRADEMARK and Copyright
They simple ignore evruthing
Close the ticket, and never reply