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Today I ran into the most shocking racial attack that I have ever had. I am not typically into feeling that someone is being racist but when you see the whole story for what it is you see a company that perhaps while pretending to be there for the people. My white friend at 143 Harrington with his business Bring and Buy was able after taking to a supervisor able to put internet in his business through Afrihost. He had a bit of a struggle as he said but he managed to speak some sense into them and get the line up and running with them. I am a black man in South Africa. I live in an apartment above International panel Shop , a business area like 143 Harrington, which by the way falls under one building. Even my neighbors upstairs have fiber and funny enough they white too. I think one can see what is happening here. My conclusion is that black people are being shunned, attacked through this company. It is subtle but it makes no sense otherwise. They keep saying I am in a business area / address but what about my neighbor in the same building and my friend also in the same building? I sure hope Afrihost can explain that to the Media in a way that makes sense because to me it just feels like I don’t deserve what the white man has because I am not the right color. I see even on the phone they seem to come across abrupt and not very friendly. Maybe my accent is not good enough. I WANT THIS FIXED WHICH MEANS MY LINE INSTALLED OR I GO FURTHER!
I can never recommend this company for anyone. Tried them on and off for last 15 yrs and each time there something that happend or something horribly go wrong! There support staff reading off manual what to say to client and even lies to there clients about anything. Thats why left again this year this stupid company. There email server was last year hacked and 40 000 rand of bank detail fraud was commited and they still denied it and showed people outside afrihost had access to there servers backbone. This sad and cost alot for us and will never recommend to host or use there services at all. I can tell you alot of stories bud trying to keep short and simple . Stay away!
I really thought that Afrihost was a company that cared and delivered a great service. It seems that this is not so!
Since I signed up with Afrihost I have only experienced approximately 5 - 10 % connectivity. For some 6 weeks now I have been contacting Afihost regarding this dire situation but as I write today I still have the same crisis. Where I live I am one of a number of Afrihost users that experience the same problem - we are all fed up with the ongoing problem that never gets resolved.
How is one supposed to run one's business, financial and other affairs on this basis?
Every month Afrihost deduct their fee and I am told when I request a refund that my data allocation that is not utilized will be rolled over. But what is the use of this if you cannot connect to the Internet - how does one utilize one's data? Further to this, as I understand it, the data is only rolled over for a period of 2 months so inevitably given my situation the rolled over data will ultimately be forfeited.
In my numerous ongoing attempts to resolve the problem I have also attempted to contact management as it is my sense that the problem can only be addressed at this level - but I have not had any success with this either. I emailed the service manager Damon Ross some time back - still no reply. I then attempted to contact his manager - received a call from this manager's representative Ktabo and another call from a person called Kwazi who assured me that they would come back to me on the outcome of my request - still waiting for a call!
As I see it, if you are a small guy you do not matter!
BEWARE OF AFRIHOST. Over the last 6 days I have had the most horrific experience of my life. I signed up with Afrihost on a silver domain hosting package to host my business website. I was assured by your consultant that the process would be painless and my site would be live within 24 Hours. That was the first lie. Over the following 6 days, while trying to get my site online, which in 12 years has never been off line for a single second, I have typed over 4500 whatsapp messages to your useless support team, held on the telephone for over 6 hours, been lied to, been treated with disrespect, passed from pillar to post and treated like an idiot. In that time you have managed to delete my cpanel with 7 employee email accounts, destroy my online business, this has cost me hundreds of thousands of rands in lost revenue due to not having an available website, driven my anxiety and stress levels through the roof, I have literally not been able to sleep with worry, as you have cut off my only source of income. I have had clients phoning me that had placed orders and now cant see our website thinking I had taken their money and run, I have received a phone call yesterday where someone actually called me a scammer! Afrihost, you are pathetic. Your stall are incompetent and rude. You seriously over promised and under delivered. I AM APPALLED. GIAN VISSER CEO, YOU SHOULD BE ASHAMED. As I write this I still have no website, I still have no emails. This is going to be posted EVERYWHERE!
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