Great potential but serious concerns about reliability and change management
I'm renting a first VPS since April 2023. The performance in terms of compute, io and network throughput are well above the competition for very attractive prices. The panel is very convenient to use and offer nice features, such as virtual KVM or host level stateful firewall.
However, recently the service has become flaky. On June 14th 19:00 UTC, the company faced a major blackout that lasted 6 hours, during which all the hosted services were unreachable, including even the BlazingFast website, panel and authoritative NS. A similar situation happened on June 12th 17:30 UTC for 3 hours.
Then, on June 18th, legitimate IPSEC traffic started to be randomly blocked, preventing my VPS from reaching its backends, and as a consequence rendering it pretty much useless. I opened a ticket the same day to which the support replied the issue was related with DDoS protection and should be fixed soon. Later, the ticket was closed with no further explanation, but the issue wasn't resolved, it is still there today despite having reopen the ticket a day ago. Obviously a disruptive change was rolled out without informing customers of new restrictions, and the team hasn't been able to troubleshoot or rollback 6 days after it was reported.
In the aftermath of this i have started looking for another provider to help me keep meeting my reliability goals. I would speculate that the company is currently faced with challenges that impair its ability to deliver a reliable service and rollout orderly ops. In any case it is better to avoid them for the time being, until the situation comes back to normal.
Ordered 3 month of dedicated server - after one month of usage server gone offline because they are "performing a maintenance of our services" and support didn't tell me when server will be online. Request for refund was refused. I think there are scammers
This was an urgent maintenance that had to be done at the moment, we also compensate customers with free service extension when this happens. Please read our TOS before you buy any service. "Products/Services NOT eligible For Refunds: Dedicated Servers"
Well this is the first time i tried their service and paid them for a year as i thought they must be very good as reviews told me on the web but i ended up which a very bad hosting service. Even they have refund policy but they said if you have paid with BTC/LTC/ETH you will not get refund. So as i paid with BTC i wasn't going to get refund. The issues i has were too much most importantly DOWN TIME 12 hours a day daily. Then i went to carry on developing my site and when i was done i found an error by google that my website is not index able and when i investigated it more deeper i found their so called ANTI DDOS FIREWALL is blocking GOOGLE to index my website and their SO CALLED DDOS PROTECTION is also not loading my wordpress JS files. DO NOT BUY HOSTING from blazingfast.io if you do not want to loose your money or business.
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