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I started using SingleHop hosting in 2014. At some point it was acquired by INAP and I recently upgraded my server through INAP. I really like the fact that when I need support I can get a human technician on the phone very quickly. And my service tickets (especially downtime reports) are picked up and handled within minutes, despite the fact that I don't pay for any type of service upgrade.
The response time is unparalleled and I believe this level service is much better than what you would find with a multibillion dollar megacorp hosting provider. INAP seems much more personal and genuinely helpful. More than once I called in and asked for help accessing my server I accidentally locked myself out of and they had a technician plugged in with a KVM sorting me out in very little time.
The speed of their hardware is excellent and their infrastructure is quite stable. I believe there has been one short outage since 2014. I wanted to write this review to let other sysadmins out there know that even though this is not the biggest or most well-known hosting provider, they are definitely worth checking out as I have experienced none of the horrors I hear about with other companies.
Once you buy a server they will not let you go. If u ask for termination they will come with early termination fees which will be 10 times your monthly charges. Be Careful.
Did you sign an agreement with them when you started your hosting plan? They ask for an annual agreement and you need to notify them 90 days ahead of the renewal date if you wish to cancel.
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