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Masterweb one of the recommended Web Hosting in Indonesia. Fast respond with a ticket support. If you have any issue related your hosting just create your ticket and they will fixed the issue within 24hours. Live chat is useful to get more information about their products. Good Job!
My first ever time in website hosting company, and I don't think I could choose a better option. Masterweb has successfully provided a very good customer service that has been really helpful in taking care of problems, 24/7. Never once a problem I encountered lasted more than a day, since it's quickly handled by their support team. I have no doubt in choosing Masterweb for my future web-hosting needs.
waiting too long for live chat feature, also need 3 or 4 hours to replied my email and the replied email did not answer my questions. very bad service. i did a hostname server migration to a new server as they mention. but after a migration, some features didn't work. and a lot of files and database data are missing. and now, there is a trouble again in the new server. too many trouble on the server. so expensive for an unreliable server.
i'm using Masterweb Bussiness plan since 2011 so my review is considerable
pro uptime ok. speed ok. average cheap. average feature.
contra email service really bad. almost everyday your email will delay at least 2 mins, too bad, really. technical support isn't reliable. put the ticket and they will answer you at least 4 hrs later, with no real problem solved.
This review is based on my personal experience hosting a company website on their server. Pro: + Cheap Cons: - Lots of problems with the e-mail service. - Bad experience with the technical support (slow response time, problem still not fixed after the support contacted me back and said it has been fixed, barely trained technical support that misdiagnosed my problem) - I don't really recommend their sPanel control panel package, stick with cpanel if you have to host your website with them.
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