Rackspace’s support team is massively overworked — taking FOUR DAYS to look at tickets, and a MONTH to fix a problem that should take a good admin five minutes to fix.

Moving to Rackspace cost us $7500 more than staying with AWS and all of that cost should have been prevented by the services we bought from them. However, when we asked for assistance it took them 6 months and dozens of calls to diagnose and find the cause which was something they should have reviewed as a part of the service we contracted for. Their negligence in oversight and lack of customer service cost us thousands and they refused to take any responsibility for their part even though they could see the long delays in response time. Do NOT switch from AWS to Rackspace!

Was happy to take my money for hosted Exchange. Was negligent in following basic security procedures and now all email is lost , and won't help to fix the problem

I ran a business using Rackspace email. It's been months since their email fiasco. Yet today, they still have no date on which they will be able to send me my email PST file.

Total system failure 3 days ago. No resolution. No support. If you do get a call back it is in the middle of the night and all they do is read the same "instructions" from the website that do not work. At all. Avoid at all cost because it will cost you.

Dec 22, Exchange servers all compromised, ZERO transparency to customers after 48 hours, no data, no email, no communication. I would never trust them again after 10 years. Once a company goes public, it's all about the bottom line, not service and support, which you expect from a tech company.

It's literally a 50/50 shot that you'll receive emails or your clients will receive emails you've sent. Half the time it doesn't even kick back saying it hasn't been sent. You're left in the dark... clients getting pissed thinking you're not on the ball. I would trust Bill Cosby alone with my daughter if I had one before I would trust rackspace to deliver an email. HORRIBLE!!!!!

Long delays (hours) for support
Server changed without notice (so no email)
2nd tier support takes 48 hours on Saturday
Techs thick accents-hard to understand.