Expert and User Insights by TurnKey Internet Customers
TurnKey Internet stands out from the crowd through its use of advanced technology solutions. We own and operate our own green Data Center, with a fully redundant next generation fiber optic network, and offer a 100% Uptime Guarantee on all of our services. Our geographically redundant Web Hosting provides high speed, regional-focused solutions for all our Dedicated Servers, Vir...
Attention : Vos données peuvent être effacées sans préavis !
J'ai à peine utilisé leur service (pour quelques heures) et sans aucun préavis ni explication, ils ont annulé le service ! Des données ont donc été perdues ! Après une demande d'explication par mail, on m'a juste répondu : "Based on our external verification process we have determined at this time that we are unable to offer you services." Heureusement qu'ils m'ont remboursé. Mais le temps perdu ne se rembourse pas...
Our third-party Payment Monitoring services flagged your transaction as High Risk, therefore requiring additional verification. Unfortunately, you declined to submit the additional verification requirements, and per our terms, we promptly refunded your order. If you have any additional questions, you can reach us at firstname.lastname@example.org
Hello, \"Unfortunately, you declined to submit the additional verification requirements, and per our terms, we promptly refunded your order.\" That is NOT true. You didn\'t ask me for any additional verification at all ! And if any transaction seems to be as \"High Risk\", you should have declined the order at the very beginning ! Or at least, give me warning and give me little time to let me back up any important data before canceling the service. Moreover, I\'ve always paid by paypal on many companies like contabo, lws, firstheberg, cloudfordream without any problem. Regards,
P.S: By the way, for people looking for cheap and good VPS, I recommend Contabo, they seem to be the best !
I appreciate the frank comments and feedback, and while it does pain me to hear we may have fallen short of expectations, it is very helpful so that we can improve on areas to ensure our goals of providing the absolute best quality network, online service and customer experience. We regret that our payment processing partners provided high risk indications on the order - as mentioned a number of factors are taken into account. We regret that any misunderstanding in communication, or any emails sent to or from you may have been missed due to filters, or other reasons - but we do our best to promptly communicate.
Our client safety is of the highest important and requires us to limit or remove access in cases of new orders with high risk, and refund them if we are unable to satisfactorily verify new orders. This is not only protects you, from someone possibly misusing your identity - but also to protect our other valued clients on our network that rely on a clean, high performing and reliable network neighborhood not filled with possible fraudulent users causing abuse such as malware, spam, and network attacks from high risk / un-verified accounts.
We sincerely wish you the best wherever your hosting adventure lands you.
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