Imran was very helpful. The customer service is excellent.
Very happy to using their plans
I have a well-settled online business of crockeries. For that business I have a shared hosting plan with Chemicloud. Until then I haven’t got any issu...
e with their service. Currently, I am launching my new website home decore for that I got Domainracer ‘s shared hosting.
First, I was scared but now I am very satisfied with their initial startup support and all.
1Grid.co.za is literally the worst company I have ever hosted with. I have once even hosted with my elderly neighbor named Jane and the service I got ...
from her was by far superior...
Firstly, do not get fooled by their “Live Chat” – It’s about as live as a recording of the Woodstock Festival held in 1969. I waited an hour Yesterday and got useless irrelevant replies that was not helpful at all. Got about 3 responses over 60 min all asking silly things like am I the account holder and did I make sure the website has an issue. Pretending to work much? No apology for a 60 min wait time on a live chat? Come on, this is 2022, things should happen… I decided to move away to another host as I don’t have time to wait for them to train their staff to deal with customers while I wait on the other side.
I immediately signed up with another provider and 30 min later they transferred my entire Cpanel (Well done https://ivecloud.co.za/ - You guys rock!) I then requested transfer of my domains via ticket and email. The next day, I tried to follow up on their not so live chat. Low and behold, 60 min wait time only to hear the person on the other side give me false info. I asked I’m to accept the transfer and was told an agent will phone me.
A 1grid.co.za employee phones me and drops the call during verification. Guess what, did not even phone me back. I mean, why provide a service to a customer when you can rather go drink coffee? – I responded on their chat once again explaining that the person dropped the call. The 1grid.co.za char hero said someone else will phone. It’s now another hour and nobody called.
I have been with 1grid for probably 10 years. When they were called Gridhost, they offered fantastic service. They got taken over by WebAfrica in 2013 and ever since they have provided nothing but the worst service in the world. WebAfrica ruined a perfect company.
Bad attitude when they know I m migrating server due to technical issues
I used it for 2 years and as a Senior Developer, I would not recommend this to anyone. They miss interpreted the word grace period once they came to k...
now I m not going to continue first they asked to pay for the grace period and then suspended the account 10 hours before ending the grace period and insisted to buy for one more month to recover the data if required.
I have used many hosting services including aws, godaddy, BlueHost, hostgator, Contabo, OVS, etc for different clients in my entire professional career but chemcloud is very opportunist.
also, their technical staff is so much incompetent that often they refuse to install some packages or install them in a way that is not useful and generates issues.
Personally, I would not recommend it to any of my clients.
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