CanSpace Solutions vs. Site5 2019

s a ton of people were not receiving my emails. Switching to CanSpace resolved this completely and I no longer have to wonder whether or not someone received my email. Site migration went smoothly as well.

s really amazing is the service you get through chat. Way over what you would expect for such monthly cost

my contact list says my emails are going to their spam filter - only Gmail accounts were reliably receiving messages from our domains. Of course CanSpace had no idea what I was talking about but this is the same host that repeatedly cited 'propagation time' and 'client email configuration' as the reason for almost 48 hours downtime with the transfer of these domains. In the end it turned out that their 'senior' tech discovered that our MX records had been incorrectly entered -- but no apologies offered for the lies told by their incompetent support staff. I should further add that this was only discovered after raising almost a dozen tickets because guess what? Despite claiming to offer 24/7 telephone support, their phone lines were mysteriously down when we called as they were "in the middle of moving offices" - of course. When I escalated the situation to owner Sunil and explained how messages from our domains were being blocked by half our address book since transferring them to Canspace, I was told to sign up for Amazon SES (Simple Email Service) - at an added cost - to better ensure that our messages were whitelisted. Fifteen years using the same domains with various hosts, no problem. Day one and every day after with Canspace, half the messages being sent from our domain are blocked. It was such a disruption to our business during our busiest time of year that we had to switch to using a Gmail account to ensure reliable email communication. The eventual solution? Transferring the domains the hell away from CanSpace to Namespro based in Vancouver. Total downtime? 3 hours but more importantly once again all of our emails are reaching our clients and the nightmare that is CanSpace is thankfully over. Deal with CanSpace at your own risk.

re was any complexity involved. Despite this, it was bad from the get go. Communication was very poor. They did not provide any information on credentials to view my account or access cpanel even after it had migrated. I had to open a ticket to do this. Once I finally got access I had found that in migrating from IX, site5 elected to make my primary domain the secondary and secondary the primary. So it was not handled like two separate domains as it had been with IX. No rationale. No communication, they just choose to do this. The secondary domain was not important to me and I was going to let the domain lapse. However, I can't as it it the primary domain.
Not only that, when I brought up they had migrated this over backward, they indicated that the only way to remedy this was to remove both domains entirely and then bring them back in - but in the process I would loose all my email, which I know is nonsense. Then they followed it up with, "Why does it matter? You can currently access your data the way it is set up now." They also neglected to migrate over my ftp settings. I should have bolted right there and then, but I figured I was through the worst of it.
Fast forward two years and all of a sudden site5 starts blocking emails that are relayed from my mx filter. I open a chat. Its clear they have no idea what I am talking about and say they do not support mx filtering services. I mention that they were the ones to actually config my MX records for me as I was still locked out of cpanel and could not do it myself following the migration. I mention that it had worked fine for 2 years. Upon hearing that she then concedes that she needs to escalate and opens a ticket. I review the ticket and of all the information I provided detaling the issue was reduced to, "issues with receiving email."
So, I amend the ticket with all the info I had previously provided in chat. I also specify, as I had in the chat, that since my email was dodgy due to their blocking the ip, that they should communicate using an alt email address or phone number - both provided. They ignored this. I only knew that they had responded via checking in on the ticket. And the response was that I should just 86 the mx filter. No further explanation. It was very clear that they did not bother to read what I had provided, and the only way to contact is via chat or ticket, both of which yield no joy.
Knowing that my mxfilter would log delivery errors, I reached to the mxfilter provider. They confirm that one of their ips is being blocked by my host. Then - and here is the kicker - the host sent my mx filter provider a email indicating that they should not try to resend any of the 165 messages that the host server had rejected. These were clean ham emails, mind you.
So they will make bad decisions about your data on your behalf without informing you at all. They will be slow to respond, and you will have to follow up several times only to have them finally respond the one sentence that resolves nothing and reflects that they did not even bother to read the information provided.
Hence, I am now planning to migrate to a new host as the time to address what should be a straight forward issue now requires more of me that migrating to another host. My advice, if you are looking for a decent host, do yourself a favor and walk right on by site5. That is, unless you are into support that is commensurate with that you'd expect from an airline, Comcast, or ATT. It's like pulling teeth even after to spoon feed them all the detail and leg work to track down their issue.