FlokiNET.is vs. Knownhost 2021

all) thing is that the support is sometimes a bit "rude" and "cold" but nothing out the ordinary.

ady had previous experience with Knownhost support for a different website I manage, and so I quickly stood up a new account and moved all 14 of my domains from the competitor account to Knownhost.
One of the issues above that was affecting my site at the previous webhost was also affecting it once it moved to Knownhost. However, unlike my previous host who was unable/unwilling to help resolve the issue (that was going on two weeks with a resolution), Knownhost support was able to diagnose and resolve within 30 minutes.
One of the best webhosting companies I have ever used and their support is excellent!

and a small US host. I use a password manager RoboForm so almost never enter a password manually. I never had a problem with the other hosting companies. With Floki A. While they don't offer a real migration service they said they would transfer the Cpanel install from the old host to the new. I had bought a domain and website and they moved everything, not just the one domain. everything from the people who I purchased from. That started one big problem. It took at leas 2 weeks to migrate the domain so the first 2 weeks were a wasted of money as nothing worked due to this issue. Once the website data and all the other sites not belonging to me were move over I was told I was over the limit for space and data. But then again I did not want everything moved. So we had to remove what we deemed not ours and it barely fit in their 4gb package. Then the problem seemed to be if you logged onto Cpanel more than 5 times in an hour the firewall would block you. This meant minimum 24 hours to sometimes several days of being blocked till the would unblock you. I never had this problem before and was not entering 5 different passwords. It would work then while I was logged on block me. I kept asking support to unblock us and what was the problem. The same response some cut and paste from their records such as
Failed cPanel login from 1**.2**.231.**: 5 in the last 3600 secs - Sat Nov 14 03:39:00 2020
While I understand what they think the problem is, I did not try to log in 5 times in the last hour. I think that limit is way too low anyway.
But the point is if I'm locked out more than allowed to access my site it's a useless service.
Compared to the other hosts I've used, prices are high and the service and value are low, I was locked out more than logged in
Support was very slow like they did not care
You're basically on your own with this host as far a getting help or support so make sure you don't need support.
I can't recommend them and am looking for another host that offers great service and is offshore

alerting me to the files that were malicious. I deleted all of them except one (which I missed by mistake). Because of this, on a Friday night, they shut my site down - took it off line. Then they give me the spin that their 'abuse team' is different from their "support team" and they only work 9-5 monday to friday - no after hours support. So my site is now offline until Monday at the earliest. Dreadful service, in no way fit for a professional business to rely on. Please learn from my mistake, avoid these guys at all costs.