A Small Orange vs. Memset

Comparison
Verratut vaihtoehdot Vieraile sivustolla A Small Orange Vieraile sivustolla Memset
Hinnoittelu
20 hostaussuunnitelmaa 6 hostaussuunnitelmaa
Aloitushinta 2,70 € / kuukausi 162,05 € / kuukausi
Ilmainen verkkotunnus Kyllä Ei
Kupongit Ei Ei
Käyttäjien arviot
1.8
2.2
Luotettavuus 1.5
1.0
Hinnoittelu 2.0
3.0
Käytettävyys 2.0
4.0
Tuki 1.5
1.0
Ominaisuudet 2.0
2.0
Käyttäjien Arvostelut
40 arvostelua 1 arvostelu
Viimeisin positiivinen arvostelu
Very good experience. No downtime in last 3 months.
Ridwan Choudhury,
9.6
I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan for 3 months. Never experienced any issue with their service. I've monitored my website uptime with J... Lisää etpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
Vähemmän
No reviews yet
Viimeisin negatiivinen arvostelu
Customer support has really gone downhill. Not what they used to be.
Chad Rock,
4.4
When they first started, they were one of the best. However, like so many others, they sold out. Even after new ownership, I still stuck with them because I'm loyal. After finding out my $140 plan didn't include SSL, and th... Lisää at they wanted to charge me an additional $40 per year for just that feature, I decided it was time to move on. That wasn't my only reason though. Support wait times have been increasing and the chat experience was getting worse. Simple questions were taking almost 10 or more minutes to get answered. Since I was only a few days into my renewal period, I didn't think it would be a problem asking for a refund or if they would prorate my account. They refused it. So that's the treatment I received after being a loyal customer for 13 years. They really could care less. Stay away from this company. There are much better hosting options out there that offer better and quicker customer support and features. Vähemmän
Gone downhill in recent years!
Brendan Mullan,
4.4
I joined Memset in 2012 and for 5 years+ they were impeccable. Little to no downtime, excellent customer service and good value. Shame that all changed.
Over the last two years the downtime increased and customer service qual... Lisää ity dropped. But to top it all the final nail in the coffin was when they stopped being transparent about the issues.
The first downtime I had this year was in the early hours of the morning and Memset decided to not notify any impacted customers. Why? I'm guessing it was in the hope that they didn't notice. They then reported the downtime it was less than the reality. I was awake as I had been alerted by downtime monitoring software that my clients sites were down so I could see exactly how long it was down. I had to argue with them back and forward over tickets to get any kind of compensation for the downtime. They apologised and said they didn't get it right this time but would sort things going forward.
Fast-forward 2.5 Months from incident #1 and we have incident #2 - another period of downtime. This time over 4hrs! They notified customers this time but then decided to update their service status to say service was 'degraded' - Not down, 'degraded'. I don't know what planet their service team lives on but when you have servers down due to hardware failure it's not degraded it's down!
When I questioned them on this, they said:
"Our intent was certainly not to downplay the severity of the incident. We aim to achieve a balance between transparency, and avoiding causing unnecessary alarm which is why we made the decision to classify the incident as a service degradation rather than an outage, as the complete IT service (in this case our Cloud VPS platform) was largely unaffected."
So there you have it, they are not completely transparent about downtime and openly admit this. This is totally unacceptable in this industry and as such I will be cancelling my service with them and no longer recommending them to anyone going forward.
Since the most resent incident they have even gone back and edited the downtime from previous months to show as 'degraded service' - This is deception, plain and simple no matter how you word it.
Sorry Memset but unless you go back to the quality service you used to provide I would imagine others will be leaving too.
I could have forgiven the first time but after the second time the proverb "Fool me once, shame on you; fool me twice, shame on me" comes to mind.
Vähemmän
Jaettu hosting
4 suunnitelmaa 2,70 € - 253,98 €
Ei
Alle 4 $

Tiny

2,92 € / KK
  • Tila: 512 Mt
  • Kaistanleveys: 5.12 GB
  • Paneeli: cpanel
Tarkastele suunnitelmaa Tiny
Ei
Alle 8 $

Small

5,00 € / KK
  • Tila: 5 GB
  • Kaistanleveys: 51.2 GB
  • Paneeli: cpanel
Tarkastele suunnitelmaa Small
Ei
Yli 10 $

Medium

10,00 € / KK
  • Tila: 15 GB
  • Kaistanleveys: 153.6 GB
  • Paneeli: cpanel
Tarkastele suunnitelmaa Medium
Ei
VPS
8 suunnitelmaa 2,70 € - 253,98 €
Ei
Alle 4 $ Ei Ei
Alle 8 $ Ei Ei
Yli 10 $

1

20,00 € / KK
  • Tila: 30 GB
  • Kaistanleveys: Rajoittamaton
Tarkastele suunnitelmaa 1
Ei
Dedikoitu palvelin
8 suunnitelmaa 2,70 € - 253,98 € 6 suunnitelmaa 162,05 € - 1 029,03 €
Alle 4 $ Ei Ei
Alle 8 $ Ei Ei
Yli 10 $

Xeon E3-1220 V2

99,00 € / KK
  • Tila: 128 GB
  • Kaistanleveys: Rajoittamaton
Tarkastele suunnitelmaa Xeon E3-1220 V2

1U 1xQuad-Core

175,46 € / KK
  • Tila: 1 TB
  • Kaistanleveys: Rajoittamaton
Tarkastele suunnitelmaa 1U 1xQuad-Core
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