t's true. Take it from yet another experienced idiot.

Before i subscribed to A2 Hosting, i thoroughly browsed forums and reviews to see what everyone had to say. From that, i got the idea that the servers were good, but the support might not be. That shouldn't be a problem to me, though: i know cPanel and Linux like the back of my hand, so i seldom need to contact support after the first couple of days.

My first impression was excellent: hats off to that website, it's the best i've ever seen from any hosting company. The subscription process was pretty good as well: i chose, i paid, i got what i paid for - quick and easy.

I then had to contact support to request their assistance with something: i had already uploaded a modified (username, IP, hostname) full cPanel backup, and i needed them to just restore my account from that to make my migration from another server much quicker and easier. I was pleasantly surprised: in less than 30 minutes it had been done. "Splendid!", i thought to myself. "It looks like i was right. The negative reports were exaggerated."

Merely a few hours later, as a result of a meeting with a business-savvy client of mine, i had a change of heart: i needed to downgrade my account. I could cancel my subscription and subscribe the smaller plan, but i thought i'd ask them to downgrade me so that i didn't have to migrate the cPanel account yet again. I was willing to pay for my mistake too.
Six hours later i hadn't heard from them yet. (Yes, i'm usually a patient guy.) "Maybe they don't offer 24/7 billing support." It's true, i found out after a quick search, but my request came during their business hours. I had enough time and funds, so i went and took care of things myself. This time i even restored the account myself, setting and creating everything.

I took some time testing my websites. Just a few, ans small ones. The speed was impressive, but in the back of my mind i kept thinking "I don't usually ask for support, but it should be there if i need it. Plus, i certainly can't recommend this to my clients.". I canceled my second subscription as well and decided to go with another host.

All of the above happened within less than 24 hours, and i asked for immediate cancellations. Nearly three days later nothing had yet been canceled and i still hadn't been reimbursed. I had to threaten them with a Paypal dispute to finally get them to do something.

Yes, this could have been a different story if i hadn't changed my mind about my subscription, but if you read other testimonials you'll notice that different people in different situations than mine have had similar problems.
The point is: If you're going to hassle your clients when they ask for a refund, don't brag about "30-day hassle-free refunding" (https://www.a2hosting.com/anytime-money-back-guarantee). Also, if you're going to sell priority support as an extra, don't make a point of treating non-priority clients with as much delay as you can.