A2 Hosting vs. Rackspace 2021

ess was seamless and stress free. All the support people I've interacted with respond promptly, are genuinely helpful and happy to answer all of my silly questions. Thanks A2.

h Hulu and before this product Hulu would buffer all the time. Now it only buffers for a few seconds in the beginning then all is perfect. Wish I knew about this last year.

issues for their PostgreSQL hosting.
This is the 11th day of our purchase and we've not been able to get any satisfactory resolution for our issues. All we get are arbitrary, vague and arrogant replies. The support staff sucks and their response sucks even more. We dialled the local India support number but no one responds; all we hear is their irritating IVRS which blabbers a lot and then gets disconnected. We had to make an international call to the US Support number. We spoke to 3 agents, everytime a different one. All they could do was escalate the issue. Till date we have no resolution and this is very shameful on the part of A2 Hosting to fool around customers. This was not the A2 Hosting that I knew earlier. Earlier, they were very professional and now some jokers are just warming the seats doing nothing.
Totally incompetent and incapable support system. They only give support by "Tickets", and have clearly said that they cannot give telephonic support or by remote connections to my machine so that we can resolve issues. They're simply not interested in resolution of any issue and are wasting people's time and money. I wouldn't ever reccommend A2 Hosting to anyone ever in my lifetime.
See the attached transcript of all the communications happened via tickets. This highlights the incompetence of A2 Hosting. I have deliberately not sanitized any part of the transcript so that what we say can be verified and validated as the truth.

m, as well as their storage, CDN, and DNS. They had great pricing, they were super reliable, and their support was great. Now they are far more expensive than their competitors, they offer no support (unless you want to pay an addition $100 / server), their backup system is unreliable, and to top it all off, now that their support is worthless they've added a "support" fee to your account that varies based on how many of their products you are using (the more products, the higher the price).
We are down to our last server on rackspace, waiting on clients to update some IP addresses and we will be done with Rackspace for good.
As a side note, they are still leaps and bounds better than A2, which this website keeps popping up ads for.