A2 Hosting vs. HostNexus 2020

reply within 24 hours, including weekends. Usually, the timeframe is much less. I am very satisfied with the responsiveness of their support team.

backend administration areas for clients to be able to update their sites themselves. Then Wordpress grew up, and I switched to building sites with wordpress.
I have been with HostNexus for over 12 years, and currently host 13 client sites within my account. I have other client sites who came to me after purchasing other hosting at various other hosting companies. Some of these other hosts we have all heard of, some obscure. All of my headaches in my work come from the sites hosted at other companies.
In my 12 years with HostNexus my sites were down twice. Twice in 12 years... and for less than a few hours. The other hosts have issues with downtime at least once a year. When I have had issues that need support help,HN are quick to respond, and 99% of the time the problem stems from something I was doing incorrectly. The support team is unmatched in both efficiency and respect to the customer.
I'm a little worried if HostNexus gets too many of their current customers to speak out about the awesome service we receive, they will turn into one of those other large hosting companies who can't handle the amount of customers they have.... so please, don't tell everyone... just your good friends.

unately my income is not big enough to continue use it.
I had no problems with downtime on A2Hosting and thanks to them for this, but there are many cons which makes me nervous.
1.When I add domain, it starts to run AutoSSL and until it does not assign SSL to your domain you can't do nothing with it. but it may take up to 24-72 hours and from their opinion it is normal, fortunately in my cases it did not take more then 6 hours.
Another Problem is if you use gmail address for example for sending mails from your site it will send SPF error message to your mail and will not send email. I had same problem and asked for help via chat and Support guy told me that he fixed it but problem still existed and then after a while ago I again contacted support and now I was told that I need to add spf record for all domains separately by myself.
I am sure that after some time I will find some other stupid things on this hosting, but I need to get used to it until my service ends :(
When I told that it only takes few minutes on other hostings to assign ssl this is what I got as answer: "I cannot comment other hosting, it is like you ask Volkswagen why Mercedes have something different, yet they are both just cars."
But from my oppinion other hostings sell cars which only need keys in it and it will take you anywhere, while A2Hosting sell you just car parts and you need first to build a car and only after you will be able to drive, but nowone tells you this when you pay for it, you only find out it later.
I would understand this on Dedicated servers, but shared servers mostly are purchased by non-tech people for their blogs or small business and they need some ready to go solutions, but they are forced to learn Cpanel features to make everything work and this is terrible.